Privacy policy

 

 

Last updated: 18 April 2026

1. Introduction

AKOD Pty Ltd (ACN 666 886 693) (the Company) is an organisation that provides recipes, cooking tips, entertainment and merchandise.  References to "Duck and Olive", "we", "us" or "our" in this Privacy Policy refers to AKOD Pty Ltd or Andy Cooks.

In this Privacy Policy:

  • ‘You’ means an individual or company who accesses the Website or Social Media platforms owned or operated by the Company including a verified account holder;
  • Website means www.andy-cooks.com
  • Social Media means our Instagram, Facebook, Twitter, LinkedIn or any other social media platform owned or operated by the Company.
  • ‘Digital products’ means any information viewed or accessed on the Website or Social Media

2. General

The Company is bound by the Privacy Act 1988 (Cth) (Privacy Act) as amended, including the Australian Privacy Principles (APPs). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is, generally speaking, information or an opinion relating to an identified, or reasonably identifiable, individual, whether the information is true or not and whether the information is recorded in a material form or not.

This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Privacy Act.

3. Your Consent

By using the Website, Social Media and/or any website that references this Privacy Policy, or by providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.

4. Why we collect personal information

We collect personal information for various purposes connected with our activities and operations, including to develop, provide and improve our products and services, for verification of our visitors and customers, to understand and meet the needs and requests of individuals we engage with and to meet our legal obligations.

5. The information we collect

The type of personal information we collect may include:

Contact information such as:

  • name, email address, postal address, payment details, company information;

User preferences and profile information:

  • login details, marketing preferences, comments, feedback and user data (see Analytics and Cookies)

 

6. How we collect information:

We collect personal information in a number of ways including:

Directly from you when you provide it to us via the Website, Social Media or email or when you:

  • Create an account with us;
  • Purchase a product;
  • Provide services to us;
  • Use our website or otherwise engage with the Company.

By gathering publicly available information available from:

  • Other websites on the internet;
  • Social Media platforms.

We may collect personal information by emails, phone conversations (which may be recorded for quality control purposes in accordance with applicable laws), forms (including via online forms), product orders, feedback, enquires, support requests, surveys, competitions, online user-generated content, interaction with Social Media posts and comments, market research, video conferencing, face-to-face meetings, and interviews.

We may supplement the information we receive from you with information from third party sources such as our partners, Social Media and other websites.

Currently, we do not collect any sensitive information.

7. Billing Information

The Company may collect billing information such as payment card details. Third-party payment gateway providers are used for online payment card or banking transactions made via Website and Social Media for payment of orders. Details we collect are required to fulfil our obligations for customers orders.

8. Third Party Advertising and Cookies

We use third party advertising companies to serve ads when you visit our website. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

  • Google AdSense: As a third party vendor, Google uses cookies to serve ads on our site.

  • DART Cookie: Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet.

  • Opting Out: Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

  • Cookie Usage: Our site uses cookies to personalize content and ads, to provide social media features, and to analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners.

9. Analytics and Cookies

We also collect data and statistical information about visitors to our Website and Social Media using web analytics and session recording technology provided by third party service providers such as Google Analytics and TikTok, Facebook and Instagram Pixels. These services use Cookies to assist us in understanding how visitors access and utilise our Website and Social Media.

We may collect a visitor's internet protocol (IP) address, which could be linked to an individual. In some cases your IP address may be collected directly by a third-party service provider.

To improve your experience on our site, we use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser. Cookies do not store any sensitive or personal information. We may share the information captured from cookies with others.

You can find out more information on how Google uses data when you use our site or digital products at www.google.com/policies/privacy/partners/.

10. How we might use and disclose your personal information

We may use and disclose your personal information for the purposes described in this Privacy Policy, or for related purposes which would reasonably be expected by you, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act or otherwise required or authorised by law.

Generally, we may use and disclose your personal information for a range of purposes. For individuals who purchase our products we will only share your personal information to a third party when you have explicitly consented to sharing of that information. We may disclose your information to other members of our team in order to:

  • respond to your queries or feedback or provide customer service support;
  • analyse and improve all aspects of our business;
  • authenticate users to enable access digital products; and
  • facilitate your participation in forums, social events and educational events.

Your personal information may also be used so we can:

  • provide you with any communications in which we think you might be interested;
  • by way of direct mail or telemarketing and (where you have opted in) by email, SMS or MMS (recipients who no longer wish to receive such communications can request to be removed from the distribution list by following the unsubscribe instructions in the relevant email, SMS or MMS) or direct messages on Social Media; 

11. Disclosure of personal information to other parties

We may disclose your personal information to third parties. However we do not sell or license your personal information to third parties.

We may have access and correction obligations pursuant to the Consumer Data Right provisions of the Competition and Consumer Act 2010.

12. Security and management of personal information

We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. We do this by:

  • Limiting access to the information we collect about you;
  • Requiring any third-party providers to have acceptable security measures to keep personal information secure;and
  • Putting in place electronic, and procedural safeguards.

If we no longer require your personal information and are not legally required to retain it, we will take reasonable steps to destroy or permanently de-identify the personal information.

13. Data Breaches

We will take all reasonable steps to ensure that your personal information is not hacked, unlawfully or improperly accessed, interfered with or attacked by third parties. In the unlikely event that this occurs we will notify you of the unauthorized breach and the steps we are taking in response to the breach.

The steps we will take are as recommended by the OAIC are as follows:

  • Report to OAIC;
  • Report to individuals affected.

When notifying the OAIC and users of our Website or Social Media we will include:

  • A description of the data breach;
  • The kinds of information involved;
  • Recommendations about the steps individuals should take in response to the data breach.

14. Links from our Website or Social Media to other websites or social media

Our site may from time to time have links to other websites not owned or controlled by us. Links to third party websites or social media accounts may at times constitute sponsorship or endorsement. However, we are not responsible for the privacy practices of other websites and you agree that we hold no liability or responsibility for their practices.

We recommend that you read the privacy statements of each and every website that collects personal identifiable information.

15. Advertising.

CMI Marketing, Inc., d/b/a Raptive (“Raptive”) is a service provider of this Site for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive's data usage, click here: https://raptive.com/creator-advertising-privacy-statement/

16. Requests to stop facilitating direct marketing

If you request that we stop facilitating direct marketing, we will comply with that request.

17. Accessing the information we hold about you

Under the APPs, you may be able to obtain a copy of the personal information that we hold about you. The APPs provide some exceptions to your rights in this regard.

To request this information, please contact us in writing at hello@andy-cooks.com with the subject: “Accessing Personal Information”. We will require you to verify your identity and specify the information you require.

18. Updating your personal information

We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date.

Please contact hello@andy-cooks.com with the subject: Updating My Personal Information, if you believe we hold inaccurate or out of date information about you.

19. Updates to this Policy

Our Privacy policy is available by email, online or by post on request for a fee of $10.

This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The current version of this Privacy Policy is available at hello@andy-cooks.com

20. Complaints

If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia).

We will deal with complaints as follows:

Step 1: Contact Us

A complaint must be made in writing to the Company as required by s 40(1A).Please email hello@andy-cooks.com Subject: Breach of Privacy Policy Initiation.

Step 2: Investigation of Complaint

Your complaint will be investigated by our Privacy Officer. A response to your complaint will be provided in writing within a reasonable period (30 days).

If the complainant and Company can find a resolution or are in the process of finding one the complaint should go no further.

If the complainant and Company agree there is no immediate resolution, the complaint may then be taken to the OAIC

Step 3: Contact the OAIC

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:

Office of the Australian Information Commissioner (OAIC)Complaints must be made in writing.

1300 363 992

Director of Compliance

Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001

www.oaic.gov.au

21. Contact us

Any complaints or correspondence in relation to this Privacy Policy should be sent to our Privacy Officer at:

Katelyn Flood

Andy Cooks

Email: hello@andy-cooks.com

We will endeavour to respond to all complaints and correspondence promptly.