Frequently asked questions

Orders to Australia and New Zealand start shipping in early November. Shipping to the rest of the world, including the United States, the United Kingdom, Canada and most of Europe, starts in late November. Join the email list to hear as soon as it opens for your country.

Orders for Australia and New Zealand ship from our warehouse in New South Wales, Australia. Orders for everywhere else ship from our warehouse in Texas, USA.

To check whether we deliver to you, enter your address at checkout. If we do, your shipping options will appear.

Shipping costs depend on where you are and which delivery option you choose, so we show the exact price at checkout rather than here.

To check yours:

1. Add the items you want to your cart.
2. Go to checkout and enter your delivery address.
3. Your shipping options and their prices appear before you pay, along with free shipping if your order qualifies.

You don’t pay anything until you confirm your order, so it’s fine to check and come back later.

Orders are usually dispatched within 2 business days. Delivery times depend on where you are and the shipping option you choose, and the estimate for each option is shown at checkout.

Delivery times are carrier estimates and aren’t guaranteed.

Once you place your order, it’s usually dispatched within 2 business days. You’ll receive an order confirmation with your order details, then a shipping confirmation email with your tracking number. Use the tracking link in that email to follow your order.

Sometimes emails end up in the junk folder, so please check there first. If it’s not there, contact us at support@andy-cooks.com with the details and we’ll resend the order confirmation or shipping confirmation.

Please check the delivery estimate first. If it’s after the expected delivery date, contact the shipping company directly as they will have the most up to date information. If you need more help after that, email us at support@andy-cooks.com with your order details.

Please contact the shipping company directly for more information about the delivery. If they can’t help, email us the details at support@andy-cooks.com.

No. There are no surprise fees on delivery. What you pay at checkout is all you pay.

• Australia: orders ship from our warehouse in New South Wales, so there are no import duties. GST is included in the price.
• New Zealand: orders ship from Australia. Any duties and import taxes are included in the price.
• United States: orders ship from our warehouse in Texas, so there are no import duties or customs fees. Sales tax is added at checkout where it applies.
• United Kingdom, European Union, Switzerland and Norway: VAT, duties and import taxes are included in the price.
• Canada and everywhere else: duties and import taxes are included in the price.

Prices are shown in your local currency for the country you’re shopping from. GST, VAT, duties and import taxes are included where they apply, so the price you see is the price you pay. In the United States, sales tax is added at checkout where it applies.

You can change your country and currency from the menu if it isn’t right.

Send us an email at support@andy-cooks.com with the details and we’ll sort it out for you, as long as it hasn’t been processed by the warehouse team yet.

Oh no! If your order arrives damaged, develops a fault, or something is wrong or missing, email support@andy-cooks.com with your order number and photos. We’ll repair, replace or refund it, and if we need the item back, we’ll cover the return postage.

Some items may be available for pre-order if they are sold out, but please check the delivery date as it will be longer than usual. Keep an eye on socials as Andy announces when new items launch or come back in stock.

Unfortunately, we can’t offer this at the moment.

The products come directly from the warehouse, so Andy can’t sign them. From time to time Andy holds events where you can meet him, which is a perfect chance to get something signed. Follow his socials to stay up to date.

If your item is faulty or damaged, email support@andy-cooks.com with your order number and photos and we’ll look after it, including the return postage if we need the item back.

For anything else, please read our returns policy to check whether your item can be returned, then contact us at support@andy-cooks.com with your order number and the reason for the return.

We don’t offer change-of-mind returns as standard, but get in touch and we’ll see what we can do. Clearance items are final sale.

United Kingdom, European Union, Norway and Denmark: you have a 14-day right to cancel. You can cancel or return your order for any reason within 14 days of delivery by starting a request from your account. Returns go to our warehouse in Texas, USA, and return shipping is paid by you.

We accept Visa, Mastercard, AMEX, PayPal, Apple Pay and Shop Pay. The options available to you are shown at checkout.

The best way is to join the Andy Cooks email list. Don’t worry, we won’t spam you. We only send emails when there’s something exciting to share.

We get it! Open the last email we sent you, scroll to the bottom and click the unsubscribe link, then follow the prompts.

If you didn’t find the answer to your question here, email us at support@andy-cooks.com and we’ll get back to you as soon as possible.

For all media, press and PR enquiries, please contact us at hello@andy-cooks.com.

Our products are mindfully made in China. We take pride in working with factories that uphold similar values and are doing their part to minimise waste and work towards sustainable and ethical practices. We aim to use more eco fabrics and materials where possible and stay away from single-use plastics and excessive packaging.

Orders for Australia and New Zealand ship from our warehouse in New South Wales, Australia. Orders for everywhere else ship from our warehouse in Texas, USA.

You’ll find all the product details and materials on each product page. If you have more questions, email us at support@andy-cooks.com.