キャンセルポリシー
Last updated: 11 February 2026
Overview of Product Purchases
By placing an order for any product (including standard and pre-order items), you authorise us to charge your selected payment method for the total amount displayed at checkout. Orders are processed promptly to ensure timely fulfilment.
By placing an order for any product (including standard and pre-order items), you authorise us to charge your selected payment method for the total amount displayed at checkout. Orders are processed promptly to ensure timely fulfilment.
1. Order Cancellations & Modifications
We work quickly to pack and dispatch orders. If you need to cancel or modify an order, please contact us as soon as possible at support@andy-cooks.com with your order number and details.
If your order has not yet been packed or dispatched, we will do our best to accommodate your request.
If your order has already been packed or dispatched, we are unable to cancel or modify it.
We do not accept cancellations or returns due to change of mind. Please review product details carefully before completing your purchase.
This policy does not affect your rights under Australian Consumer Law.
We work quickly to pack and dispatch orders. If you need to cancel or modify an order, please contact us as soon as possible at support@andy-cooks.com with your order number and details.
If your order has not yet been packed or dispatched, we will do our best to accommodate your request.
If your order has already been packed or dispatched, we are unable to cancel or modify it.
We do not accept cancellations or returns due to change of mind. Please review product details carefully before completing your purchase.
This policy does not affect your rights under Australian Consumer Law.
2. Pre-Orders
For pre-order items, your payment will be processed at the time of purchase unless otherwise stated. Pre-orders may only be cancelled prior to fulfilment and before the order has entered processing. Once processing has begun, cancellations are no longer possible.
For pre-order items, your payment will be processed at the time of purchase unless otherwise stated. Pre-orders may only be cancelled prior to fulfilment and before the order has entered processing. Once processing has begun, cancellations are no longer possible.
3. Damaged or Faulty Items
If your order arrives damaged or faulty, please contact support@andy-cooks.com within a reasonable timeframe, including your order number and clear photos of the issue.
Where appropriate, we will arrange a replacement or issue a refund to the original payment method in accordance with Australian Consumer Law.
4. Payment Issues
If we are unable to successfully process your payment, your order may be delayed or cancelled. You will be notified if further action is required to complete your purchase.
If your order arrives damaged or faulty, please contact support@andy-cooks.com within a reasonable timeframe, including your order number and clear photos of the issue.
Where appropriate, we will arrange a replacement or issue a refund to the original payment method in accordance with Australian Consumer Law.
4. Payment Issues
If we are unable to successfully process your payment, your order may be delayed or cancelled. You will be notified if further action is required to complete your purchase.